Last Updated: March 31, 2025

18th and Walnut LLC, a Delaware limited liability company conducting business as Dagne Dover (“Dagne Dover,” “we,” "us," or "our") respects the privacy of visitors to our website, accessible at the domain: www.dagnedover.com ( “Site”) and users of any of the other electronic services we offer including, if you opt-in, the Mobile Message Service (together, with the Site, the “Services”). This Privacy Policy is intended to inform you of our policies and practices regarding the collection, retention, use, and disclosure of any Personal Information through our Services.

By submitting any information through our Services, you acknowledge and agree that we may process (i.e., collect, use, etc.) your Personal Information as described in this Privacy Policy.

THE INFORMATION THAT DAGNE DOVER COLLECTS, AND HOW IT IS COLLECTED:

Dagne Dover collects Personal Information and Anonymous Information from you when you use the Services, create an account, opt-into the Mobile Messaging Service, submit a request or support ticket, or place an order. "Personal Information" means information that can be used to identify a particular individual or Services user, including, for example, your name, address, telephone number, e-mail address, user name, and any information about you that is associated with or linked to any of the foregoing information, such as your IP address or geographic location information. "Anonymous Information" means information that is not associated with or linked to your Personal Information and which cannot be used to identify an individual. Dagne Dover collects and uses Personal Information and Anonymous Information as described in this Privacy Policy.

USER PROVIDED INFORMATION

You may voluntarily provide Personal Information such as your name, email address, postal address, phone number, or credit card information when placing orders or participating in various activities in connection with the Services. Additionally, you may be asked to provide certain Personal Information if you choose to create an account on the Site, including your first and last name, email address, and password. Dagne Dover may also collect your email address if you choose to sign up for email communications or newsletters from Dagne Dover. If you choose to opt-into the Mobile Messaging Service, you will be asked to provide your mobile phone number and we may also collect information about your mobile phone and text messaging service provider.

INFORMATION COLLECTED BY COOKIES

In addition to the information that you choose to voluntarily provide, when you visit the Site, Dagne Dover sends cookies to your computer to collect information from you regarding your web-browsing activities, browser specifications, device specifications, and account settings and preferences.

"Cookies" are small lines of text that a website sends to your computer's hard drive while you are viewing a website. Dagne Dover uses both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until they expire or until you delete them) to provide you with a more personal and interactive experience on the Site. Persistent cookies can be removed by following the help file directions on your internet browser.

Dagne Dover uses cookies for many purposes, including: to save your password so you do not have to re-enter it each time you visit the Site; to remember your account settings and preferences from session to session; to ensure proper functioning of the Site and Site features; to monitor and maintain the security of your account and of the Site; and, to deliver content, including product offers, specific to your interests.

Dagne Dover also uses cookies to collect and track your IP address. An "IP Address" is a number that is automatically assigned to your computer when you use the Internet. In some cases, your IP address stays the same from browser session to browser session. However, if you use a consumer internet access provider, your IP address probably varies from session to session. Dagne Dover tracks IP addresses in conjunction with session cookies to analyze our web page flow, for fraud detection purposes, and to maintain the security of your account and of the Site.

We use third party cookies to improve our ability to identify visitors to our website. As part of this service, we may make available identifiers to these third parties including our visitors’ IP addresses, cookies, and hashed versions of email addresses captured from your visit. We, and third parties, use this data to obtain more information about our visitors and reach out to them through other channels, such as email and/or direct mail. Depending on where you reside, you may have the right to opt-out of this activity. For more information and, if you have such a right, to opt-out, please follow the instructions in the “Your Rights Regarding Your Information” section below.

Depending on where you live, our Site may place cookies on your devices after you have interacted with the cookie banner made available on the Website you are visiting. In some regions, you will be required to opt-in to use of cookies by our Site, with the exception of Necessary Cookies, which are always in use and are required for our Site to operate. In other regions, you will have the option to opt out of the use of cookies by our Site (except with respect to Necessary Cookies, which are required for our Site to operate). Regardless of where you reside, you have the option to manage the cookies we use in connection with the Site through the cookie consent settings and preferences centers made available to you on the Site. If you have previously accepted cookies but wish to change that preference, you will need to clear your browser’s cookies before revisiting the website and making a new selection about the types of allowed cookies. Using the preference centers to manage cookies without clearing the saved cookies through your browser settings will stop new cookies from downloading to your device in accordance with your preference election, but it will not delete any cookies that have previously been downloaded. You need to take the step to delete your cookies because they are downloaded to your browser or device and our Site and the cookie banners on them do not have the ability to perform those deletions on your behalf. If you want to accept more types of cookies, you can simply interact with the cookie preference center without a need to clear the preexisting saved cookies. If you have previously interacted with the cookie banner and made an election about your cookie preferences, you will not see the cookie banner again until the permissions expire with respect to the accepted cookies.

In addition to using our preference centers, you can use your browser settings to opt out of most categories of cookies, with the exception of Necessary Cookies. Some browsers allow a “do not track” (DNT) setting that requests that a web application disable its tracking of an individual user. When you choose to turn on the DNT setting in your browser, your browser will send a special signal to Site, analytics companies, ad networks, plug-in providers, and other web services you encounter while browsing and stop tracking your activity. To set up DNT, you can visit the All About DNT page. If you do choose to set up DNT, our cookie banner has been designed to automatically turn off all non-required cookies on Dagne Dover’s Site for you. Please note that this may impact the functionality of our Site or your account.

Several of the companies that utilize cookies or other tracking or monitoring mechanisms enable you to opt out of advertising through mechanisms established by trade groups. To learn more about how to opt out of targeting and advertising cookies, you can go to the Your Online Choices page, the Network Advertising Initiative page, and the Digital Advertising Alliance’s Consumer Choice page. These opt-out tools are provided by third parties, not Five Guys. We do not control or operate these tools or the choices that advertisers and others provide through these tools.

Global Privacy Control (GPC) is a technical specification that you can use to inform Site of your privacy preferences in regard to ad trackers. To set up GPC, you can visit the Global Privacy Control page. If you do choose to set up GPC, we will automatically turn off all non-required cookies on Dagne Dover’s Site for you. Please note that this may impact the functionality of our Site.

Please note, however, that if you choose to disable cookies through any method, some areas of the Site may lose certain functionalities or cease to work properly.

INFORMATION COLLECTED BY WEB BEACONS

In addition to cookies, Dagne Dover employs "invisible pixels" (a.k.a. web beacons) on the Site and in connection with certain email communications. An invisible pixel is a tiny, 1x1 image that is loaded when you visit a Site, but instead of calling up an image, it causes a cookie or application to be downloaded. Pixels and other web beacons can be used for a number of web tracking or advertising purposes, however, the web beacons implemented on the Dagne Dover Site are limited to the anonymous tracking of Site usage patterns. Additionally, Dagne Dover uses Web Beacons to anonymously track whether certain email communications are opened by recipients.

SERVER LOGS

Dagne Dover’s servers automatically record certain information from your web browser whenever you visit the Site. These server logs include information such as your Internet Protocol ("IP") address, browser type, browser language, referring pages (including URLs), platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, and the date and time of any requests you make while navigating the Site. Dagne Dover uses this information to optimize the Site for your particular browser environment, monitor and analyze Site traffic and Site flow in order to improve Site organization and functionality, and to maintain Site security.
The information collected in the server logs is not personal information and cannot be used to personally identify you. While the server logs are associated with your IP address in order to track specific browsing sessions on the Site, Dagne Dover does not store or associate the information in the server logs—including your IP address—with your account or contact information.

THIRD PARTY USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES

Some content or applications, including advertisements, on the Site are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. There third parties may use cookies alone or in conjunction with web beacons, invisible pixels, or other tracking technologies, to collect information about you when you use our Site. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

Our Site uses the Facebook pixel, a customizable marketing solution provided by Meta Platforms, Inc. (“Facebook”), for remarketing purposes. This allows us to display interest-based advertisements to you when you visit Facebook or other websites also using this tool. It also allows us to track the effectiveness of our Facebook ads so we can ensure that our Facebook ads match the potential interest of our Site visitors. The Facebook pixel helps our statistical and market research purposes by seeing whether users were redirected to our Site after client on a Facebook ad. Facebook may be able to connect the data with your Facebook account, use that data for their own advertising purposes, and may share that data with other third parties in accordance with Facebook’s privacy policy, which we encourage you to review. Additional information and details about the Facebook pixel and its functionality can also be found in the Facebook help area. By using this Site, you consent to the processing of data about you by Facebook in the manner and for the purposes set out above. For more information about how Facebook may also use the data collected through the Facebook pixel, please see their privacy policy at https://www.facebook.com/privacy/policy/. 

Our Site uses the TikTok Pixel, a customizable marketing solution provided by TikTok Inc. (“TikTok”), for remarketing purposes. This allows us to collect statistical and other information about your browsing behavior on our Site and allows us to display interest-based advertisements to you when you visit TikTok. It also allows us to track and optimize the effectiveness of our TikTok ads so we can ensure that our TikTok ads match the potential interests of our Site visitors. Additional information and details about the TikTok Pixel and its functionality can also be found here: https://ads.tiktok.com/help/article/data-sharing-tiktok-app-shopify?redirected=2. By using this Site, you consent to the processing of data about you by TikTok in the manner and for the purposes set out above. For more information about how TikTok may also use the data collected through the TikTok Pixel, please see their TikTok Ads Privacy Policy at https://www.facebook.com/privacy/policy/

Our Site uses Google Analytics, a web analytics service provided by Google LLC (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the Site analyze how users use the site. The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Site, compiling reports on Site activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf in accordance with Google’s privacy policy, which we encourage you to review. Google will not associate your IP address with any other data held by Google. Google provides tools to manage the collection and use of certain information by Google Analytics at https://tools.google.com/dlpage/gaoptout.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this Site. By using this Site, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. These third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

HOW DAGNE DOVER USES THE INFORMATION IT COLLECTS:

Dagne Dover uses your Personal Information to process and fulfill any orders you place and to complete any requests you make,including requests to create accounts or receive email communications regarding products and newsletters. As part of processing and fulfilling your orders, Dagne Dover will use your Personal Information to process your payment, as authorized by you during the checkout process, and to communicate with you regarding the status of your order and delivery details. We will also use your Personal Information to provide any of the services you request from us, including in connection with the Mobile Messaging Service.

Dagne Dover also uses the information it collects from you via cookies and other technological means to track and implement your account settings and preferences from session to session, and to remember your password so you do not need to log in every time you visit the Site. Dagne Dover may also use the information it collects to determine your purchase preferences, identify content that may be of specific interest to you, and deliver product offers or other content specific to your interests.

If you receive direct marketing from Dagne Dover, you can opt out at any time by following the instructions included in every email sent to you via the “Unsubscribe” link, or by sending a request to opt out of promotional email communications to privacy@dagnedover.com. Dagne Dover respects your choice and will stop sending you promotional emails once you unsubscribe. Please note, however, that you may not opt out of non-promotional communications from Dagne Dover, including communications confirming successful order placements, communications sent for customer service purposes, notifications regarding important Services or policy changes, communications providing important security or data breach information, and communications containing other significant information related to your Personal Information for as long as it is retained by Dagne Dover.

Consent to receive automated marketing text messages in connection with the Dagne Dover Mobile Messaging Service is not a condition of any purchase. If you have enrolled in the Mobile Messaging Service, you can opt-out at any time by texting the single keyword command STOP to +18335651551 or clicking the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Dagne Dover mobile message programs (to the extent such programs are offered) and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. You understand and agree that the foregoing options are the only reasonable methods of opting out. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that alter, change, or modify the STOP keyword command, such as the use of different spellings or the use or addition of other words or phrases to the command, and agree that Dagne Dover and its service providers will have no liability for failing to honor such requests. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of Dagne Dover’s employees to remove you from Dagne Dover’s list, is not a reasonable means of opting out.

Dagne Dover may create Anonymous Information records from Personal Information by excluding information (such as your name and/or IP address) that would allow someone to identify a specific individual. Dagne Dover may use this Anonymous Information to analyze request patterns and improve the Site and our performance of services offered through the Site. In addition, Dagne Dover may create and use aggregate or statistical information that is not traceable to any particular individual (such as anonymous user usage data, cookies, IP addresses, browser type, clickstream data, etc.) to improve the quality and design of the Site and to create new features, promotions, functionality, and services by storing, tracking, and analyzing user preferences and trends. Dagne Dover reserves the right to use and disclose anonymous or aggregate information to third parties in its discretion.

We will not perform any automated decision-making processes on the information that we collect.

While Dagne Dover will sometimes request your consent before using your Personal Information, there are many additional legitimate and lawful purposes for which Dagne Dover may collect and use your Personal Information without your consent. For more information, please see the see section titled “Notice Regarding Requested Consents,” below.

THE CONDITIONS UNDER WHICH DAGNE DOVER WILL SHARE YOUR INFORMATION WITH OTHERS:

Dagne Dover may share Anonymous Information for any legitimate business purpose allowed under the applicable laws and regulations without notification or consent.

Dagne Dover will share your Personal Information with employees, consultants, affiliates, or other third party businesses or persons for the purpose of processing your information on Dagne Dover’s behalf, including processing relating to fulfilling your orders, processing payments relating to your orders, shipping your orders to you, direct marketing, and maintaining and securing Dagne Dover’s business records. Dagne Dover may share your Personal Information with other third-party companies for their commercial or marketing use if you have not opted-out of such sharing, where you have such a right. Dagne Dover has taken certain organizational and technological security measures to secure your personal information, described in the “How Your Information Is Secured” section below, and requires at least the same degree of organizational and technological security to be used by our employees, consultants, affiliates, and third-party businesses or persons involved in processing Personal Information.

If Dagne Dover or its assets are acquired by another company, that company will possess your Personal Information and it will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy.

We will not share your opt-in to the Dagne Dover Mobile Messaging Service with any third party for purposes unrelated to providing you with the Mobile Messaging Service. We may share your Personal Information, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Some of Dagne Dover’s third-party partners or contractors may be international organizations or organizations that were formed in the United States. If Dagne Dover shares your Personal Information with such parties, Dagne Dover will use appropriate methods to transmit your information in accordance with all applicable laws and regulations. Such methods may include, but are not limited to, the Privacy Shield framework, model contract clauses, or binding corporate bylaws.

In certain circumstances, Dagne Dover may be required to disclose your Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

While Dagne Dover may request your consent to use or share your Personal Information to fulfill or perform services regarding your orders and requests, Dagne Dover may also use or share your Personal Information without your consent for any legitimate purpose as allowed under the applicable laws and regulations (see section titled “Notice Regarding Requested Consents,” below), including fulfilling contractual obligations to you, enforcing the Terms of Service, or bringing or defending against legal claims.

HOW YOUR INFORMATION IS SECURED:

Dagne Dover takes reasonable technical and organizational precautions, in addition to following industry best practices, to protect your information against loss, misuse, alteration, disclosure, unauthorized access, or destruction.

Dagne Dover makes use of Secure Sockets Layer (SSL) technology and keeps sensitive details stored in an encrypted format in the Dagne Dover database. If you provide your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, Dagne Dover follows all PCI-DSS requirements and implement additional generally accepted industry standards.

Dagne Dover has implemented other industry-standard electronic means of protecting your Personal Information including storing your Personal Information behind a computer firewall, which is a barrier designed to prevent outsiders from accessing our servers. Except as provided elsewhere in this Privacy Policy, Dagne Dover limits access to your Personal Information, regardless of if it is stored electronically or in physical form, to those persons (including employees and contractors) in Dagne Dover's organization who have a business need for such access.

In addition to Dagne Dover’s technical and organizational security precautions, when you create an account, you must designate a password to secure your account information. It is important that you protect against unauthorized access to your password and to your computer by logging off once you have finished using a shared computer.

Even though Dagne Dover has taken significant steps to ensure that your Personal Information is not intercepted, accessed, used, or disclosed to or by unauthorized persons, you should know that Dagne Dover cannot eliminate security risks associated with Personal Information.

YOUR RIGHTS REGARDING YOUR INFORMATION:

Dagne Dover respects your privacy and wants you to be informed of, and in control of, how your Personal Information is used. To exercise any of the rights described in this section, please contact Dagne Dover’s privacy officer at privacy@dagnedover.com using the procedure described in the “Personal Information Request Submissions” section below.

Subject to local law, you can control your Personal Information in the following ways:

• You can request access to your Personal Information and obtain a copy of all Personal Information about you in Dagne Dover’s possession;
• You can correct any errors in your Personal Information, or notify Dagne Dover of any changes to your Personal Information;
• In certain situations, you can request that Dagne Dover erase, block, or restrict access to your Personal Information;
• In certain situations, you can object to the particular ways in which Dagne Dover is using your Personal Information; and
• In certain situations, you can also request that Dagne Dover send your Personal Information to a third party.

Dagne Dover will take all reasonable steps to ensure that your Personal Information is handled according to your wishes.

NOTICE REGARDING REQUESTED CONSENTS:

If you use the Services, you may be asked to consent to certain collection and use of your Personal Information. While you will not be penalized or prejudiced for refusing to consent to the collection, retention, and use of your information as described in this Privacy Policy, failure to provide consent may interfere with or disrupt certain features of the Services or prevent Dagne Dover from fulfilling your requests, including product orders.

You are entitled to withdraw that consent at any time. If you revoke your consent, you will not be penalized or prejudiced for that revocation.

However, even if you refuse or revoke your consent, Dagne Dover may continue to collect, retain, and use your Personal Information or sensitive Personal Information so long as such retention and use is consistent with the purposes described in this Privacy Policy and that collection, retention, and use is lawful and allowed without need for your consent under the applicable laws and regulations.

These uses, among others, may include:

1. Complying with legal obligations, for example, tax, employment, and other laws or regulations;
2. Fulfilling Dagne Dover’s contractual obligations to you;
3. Fulfilling Dagne Dover’s legitimate business interests and purposes, whether performed by Dagne Dover or a third party, so long as that purpose does not override your fundamental rights and freedoms;
4. Preventing fraud;
5. For internal administrative purposes, whether your data is maintained internally or shared with Dagne Dover’s subsidiaries and affiliates, franchisees, or third-party contractors for this purpose;
6. Ensuring network and information security;
7. Establishing, exercising, or defending against any legal claims; or
8. Using your Personal Information in accordance with any valid consents you have given.
If Dagne Dover collects, retains, or uses your Personal Information based on a legitimate interest or the public interest, as described above, you may have the right to object at any time to that use of your Personal Information if your local law gives you that right.

NOTICE REGARDING CHILDREN:

Dagne Dover does not intentionally gather Personal Information about visitors who are under the age of 13, and you must be at least 13 years or older to create an account or register to use the Site, or, in the case of the Mobile Messaging Service, at least 16 years of age. If you believe that we might have any Personal Information from a child under 13, please contact us using the information in the “Contact Us” section, below.

NOTICE REGARDING NEVADA PRIVACY RIGHTS:

Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request to us by sending an e-mail with "Nevada Privacy Rights" in the subject line to privacy@dagnedover.com or contact Dagne Dover via the information provided in the “Contact Us” section, below, and indicating that you are requesting to opt-out of the sale of your personal information under Nevada law. However, please know we do not engage in the sales of data as sales are defined under that statute.

NOTICE REGARDING CALIFORNIA PRIVACY RIGHTS:

California Civil Code Section 1798.83 permits users of the Site who are California residents to request certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail with "California Privacy Rights" in the subject line to privacy@dagnedover.com or contact Dagne Dover via the information provided in the “Contact Us” section, below.

LINKS TO OTHER SITES:

If Dagne Dover provides a link to any other website or location, it is for your convenience and does not signify Dagne Dover’s endorsement of such other website or location or its contents. Dagne Dover has no control over, does not review, and cannot be responsible for these outside websites or their content. Please be aware that this Privacy Policy does not apply to such third-party websites. Dagne Dover is not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

NOTICE REGARDING SHOPIFY:

Dagne Dover’s online e-commerce platform, which allows you to place orders and pay for purchases, is hosted by Shopify Inc. As such, some of your Personal Information is stored through Shopify’s data storage, databases, and the general Shopify application on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through third-party data centers with industry-standard certifications, including the Level 1 Payment Card Industry Data Security Standard (PCI-DSS), Tier III, and ISO 27001. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that transaction is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more information about Shopify’s privacy practices and use of information, please see Shopify’s Terms of Service (https://www.shopify.com/legal/terms) and Privacy Statement (https://www.shopify.com/legal/privacy).

PRIVACY POLICY UPDATES

Dagne Dover may, at its sole discretion, modify this Privacy Policy at any time by posting an updated Privacy Policy on this page. If you object to any modifications to this Privacy Policy, you must cease using the Services. Continued use of the Services following any modifications to this Privacy Policy shall indicate your acknowledgement of, and agreement to be bound by, the modified Privacy Policy.

CONTACT US

If you have any general questions about this Privacy Policy or how Dagne Dover collects, uses, or shares your Personal Information, or if you would like to manage your Personal Information as permitted under the GDPR, please contact our Privacy Officer at the below email or mailing address:

Email: privacy@dagnedover.com

Dagne Dover Privacy Rights
18th and Walnut LLC
DBA: Dagne Dover
583 Broadway, Suite 603
New York, NY 10012
Attn: Privacy Officer

Privacy Policy Location: https://www.dagnedover.com/pages/privacy

PERSONAL INFORMATION REQUEST SUBMISSIONS

Depending on your local law, you may have the right to control your Personal Information as described in the “Your Rights Regarding Your Personal Information” section above and reproduced below for your convenience. In order to request access to, correct, object to Dagne Dover’s use and retention of your Personal Information, or to exercise any of your rights related to your Personal Information as described in your local law, please send a request by email to privacy@dagnedover.com or by mail using the contact information listing in the “Contact Us” section above. Please include “Personal Information Request” in the subject line of your email.

Subject to local law, you can control your Personal Information in the following ways:

• You can request access to your Personal Information and obtain a copy of all Personal Information about you in Dagne Dover’s possession;
• You can correct any errors in your Personal Information, or notify Dagne Dover of any changes to your Personal Information;
• In certain situations, you can request that Dagne Dover erase, block, or restrict access to your Personal Information;
• In certain situations, you can object to the particular ways in which Dagne Dover is using your Personal Information; and
• In certain situations, you can also request that Dagne Dover send your Personal Information to a third party.

When you contact Dagne Dover to exercise any of the privacy rights described above, please provide the following information:

1) Your first and last name;
2) Your email address;
3) Your phone number; and
4) A brief description of your request, which can be based on the list of rights described above.

Dagne Dover will make a reasonable effort to confirm your identity before processing your request in order to protect against disclosure of your information to a third party This identity confirmation effort may come directly from us or from a trusted vendor.

The Personal Information you submit with your request will only be used to process your request, though Dagne Dover may store information relating to your request for up to 60 days in case you have additional inquiries.

Any contact information provided in connection with a request to exercise your rights related to your Personal Information will not be used for direct marketing purposes and will not be shared with others unless necessary to verify your identity and complete your request.

Dagne Dover will do its best to respond to your request as soon as possible, and, in any event, no later than 30 days after receiving your request. Please note that making multiple requests at one time may delay the processing of your request. If additional time is required to complete your request, Dagne Dover will contact you within information regarding the delay.

In certain circumstances, some requests may need to be fulfilled in a logical order. For example, if you request to see what information Dagne Dover has about you and at the same time request that Dagne Dover erase your Personal Information, Dagne Dover will first provide you with access to your Personal Information, before asking you to confirm your request to delete that information.

In some circumstances, Dagne Dover may not be able to comply with your requests relating to your Personal Information. In those cases, Dagne Dover will respond as soon as possible, explain why we are not able to comply, and provide information about how you can object to the relevant Supervisory Authorities if you think our continued use is improper.

If you have a concern about Dagne Dover’s handling of your Personal Information or your request, please contact us using the contact information in this Privacy Policy so we can try to resolve your concerns. Dagne Dover is committed to working with you to obtain a fair resolution to any complaint or concern you may have about your Personal Information. In certain circumstances, you may have the right to lodge a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority. You may also have a right to a judicial remedy if it is determined your Personal Information is being used illegally.

General

This website (the “Website”) is owned, operated, and distributed by 18th and Walnut LLC, a Delaware limited liability company conducting business as Dagne Dover (“Dagne Dover,” “we,” “us,” or “our”). BY ACCESSING ANY PART OF THE WEBSITE, YOU ARE AGREEING TO THE TERMS AND CONDITIONS DESCRIBED BELOW (THESE "TERMS OF SERVICE") AND THE TERMS AND CONDITIONS OF THE DAGNE DOVER PRIVACY POLICY (THE “PRIVACY POLICY”). IF YOU DO NOT AGREE TO ANY OF THESE TERMS, YOU SHOULD NOT USE THE WEBSITE. These Terms of Service apply to all users, including users who are simply viewing the Website, users who are purchasing goods through the Website, and users submitting content for inclusion on the Website include, but not limited to, Product Reviews.

You acknowledge that Dagne Dover may terminate your account, remove any data or content that you have provided and/or disable your access to the Website, in whole or part, at any time for any reason or no reason, with or without notice and with no liability of any kind. In addition, Dagne Dover may modify or remove any service or functionality included on the Website at any time, with or without notice and with no liability of any kind.

These Terms of Service, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Dagne Dover without restriction.

Use of the Web Site is only available only to individuals who are at least 13 years old. If you are not 13 years old, you are not authorized to use the Website.

Dagne Dover may, at its sole discretion, modify these Terms of Service at any time. By accessing the Website at any time after such modifications, you are agreeing to such modifications. These Terms of Service were last modified as of April 16th, 2025.

Transactions on Website

Dagne Dover reserves the right to refuse any order placed on the Website, and may, in its sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include, but are not limited to, orders placed by or under the same customer account or email address, using the same credit card, are associated with the same phone number (if provided), and/or orders that use the same billing and/or shipping address or billing and/or shipping address of third parties known or reasonably suspected by Dagne Dover to be associated with counterfeiting or Return Fraud. In the event Dagne Dover makes a change to or cancels an order, it will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. Dagne Dover reserves the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors, or to refuse to service a customer for any reason.

Additional Terms for Orders to UK or EU Delivery Addresses

All orders placed for delivery to addresses in the UK or EU are subject to the Terms and Conditions of our UK & EU shipping carrier, Passport, which are available here. You are encouraged to review their Terms and Conditions before placing any orders that will be delivered to an address in the UK or EU.

Reliance on Information Posted

The information presented on or through the Website is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Although we make reasonable efforts to maintain the accuracy, completeness, and usefulness of this information, any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents.

Product Information

The prices displayed on the Website are quoted in U.S. Dollars. Occasionally there may be information on the Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. Dagne Dover reserves the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the Website is inaccurate at any time without prior notice (including after you have submitted your order). Dagne Dover has made every effort to display as accurately as possible the colors of the products that appear on the Website. However, Dagne Dover cannot guarantee that your computer monitor's display of any color will be accurate.

Links to Other Web Sites and Services

The Website may contain links to other Web sites that are not under the control of Dagne Dover. Dagne Dover has no responsibility for the linked Web sites nor does linking constitute an endorsement of any linked Web site. Links are provided solely for the convenience and information of the Websites’ users.

You may link to our Website, provided you do so in a way that is fair and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part without Dagne Dover’s prior express written consent. 

User Submissions

Content submitted by users of the Web Site for public view is referred to in these Terms of Service as “User Submissions.” For the purposes of these Terms of Service, Product Reviews constitute User Submissions. You shall be solely responsible for your own User Submissions and the consequences of posting or publishing them. You represent and warrant that your User Submissions consist entirely of material and/or information that is owned by you, including, but not limited to, any text, music, recordings, illustrations, photographic images, and videographic clips. You further represent and warrant that you own or have the necessary licenses, rights, consents, and permissions to your User Submissions (and all content included therein), including the right to authorize Dagne Dover to use the User Submissions in the manner contemplated by the Web Site and these Terms of Service. By submitting a User Submission, you represent and warrant that it does not contain any works, material, or information that is owned or controlled by anyone other than you. 

When you submit or upload a User Submission, you agree to the following: 

• all content that you submit is accurate;
• your User Submission is original and was created by you as the sole author and owner of the intellectual property rights in the User Submission;
• you are not an employee of Dagne Dover nor do you work for an affiliate or agency of Dagne Dover hired by Dagne Dover to promote and/or sell Dagne Dover products;
• Dagne Dover's use of the User Submission you upload does not violate the terms of this Agreement and will not cause injury to any person or entity;
• your User Submission (or any portion of it) has not been included in nor planned for use in any other advertising or promotional materials, for Dagne Dover or any third party;
• you are a resident of the United States; 
• you are at least eighteen (18) years of age, or at least nineteen (19) if you are from Alabama or Nebraska, or at least twenty-one (21) if you are from Mississippi;
• You are not a professional actor hired by Dagne Dover or a third party for the benefit of Dagne Dover and for the purpose of submitting a User Submission;
• You are currently a bona fide user of the Dagne Dover product(s) mentioned in your User Submission;
• Your User Submission will be made without any prior payment or promise of payment having been made to you or the expectation by you of any payment in return for your proposed User Submission. Your User Submission will also be made without any prior benefit having been made to you or the expectation of any future benefit, except for the possibility of having your User Submission used for Dagne Dover promotional purposes;
• To the extent you are or were compensated or granted any consideration, including discounts, free products, or anything else of value (regardless of if monetary), you will clearly disclose such compensation or any other relationship to Dagne Dover in the User Submission;
• The statements you make in the User Submission reflect your true and honest opinion of and current experience with the Dagne Dover product(s) which you are reviewing.
• You agree that you shall not submit or upload any User Submission that includes or references any one or more of the following:
• information known by you to be false, inaccurate, or misleading;
• offensive, profane, vulgar, obscene, or inappropriate language or visuals;
• defamatory, libelous, or slanderous content;
• content which infringes any third party's copyright, patent, trademark, trade secret, right of publicity, right of privacy, moral rights, and/or any other applicable personal or proprietary rights;
• content which violates any law, statute, ordinance, or regulation;
• content that engages in, encourages, advocates, or provides instructions for conduct that would constitute a criminal or civil offense under any law, statute, ordinance, or regulation;
• material or content that is, or may reasonably be considered to be, hate speech, whether directed at an individual or group, or that is otherwise unlawfully threatening or unlawfully harassing to any individual, partnership, corporation, or political body;
• material or content for which you were compensated or granted any consideration by any third party;
• content depicting a health condition in a derogatory or inflammatory way or misrepresenting a health condition in any way;
• content or materials in which you impersonate another person or entity;
• content or materials intended to create disruption or to mislead others interacting with the Website, such as posting multiple User Submissions in an effort to monopolize the forum or posting a User Submission unrelated to the designated topic or theme of the Website or any portion thereof;
• content which includes third party websites, addresses, email addresses, contact information or phone numbers; or
• programming or materials containing any Trojan horses, computer viruses, worms, harmful code, or other potentially damaging computer programs or files.
• Dagne Dover shall have the right, but not the obligation, to pursue any one or more of the following actions with regard to your User Submission(s) and your interaction with the Website or other User Submission collection methods:
• to monitor or review your User Submission;
• to remove or refuse to post any User Submission on the Website that it deems, in its sole discretion, to violate the content submission guidelines noted above or any other provision of this Agreement; and
• to suspend or terminate your access to the Website as Dagne Dover deems appropriate in the circumstances.

Dagne Dover does not guarantee that you will have any opportunity to edit or delete any User Submission that you have submitted. You acknowledge that you, not Dagne Dover, are responsible for the contents of any User Submission(s). None of the User Submissions that you upload shall be subject to any obligation of confidence on the part of Dagne Dover, its third-party service providers and agents, or their respective directors, officers, and employees.

You retain all of your ownership rights in your User Submissions. However, by submitting the User Submissions, you hereby grant Dagne Dover an irrevocable, perpetual, worldwide, non-exclusive, royalty-free, sub-licensable (through multiple tiers), and transferable license to use, reproduce, distribute, edit, modify, prepare derivative works of, display, and perform the User Submissions (and any edited or modified versions or derivative works) in any media formats now or hereafter created and through any media channels now or hereafter created. You also hereby grant each user of the Website a non-exclusive license to access your User Submissions through the Website, and to use, reproduce, distribute, prepare derivative works of, display and perform such User Submissions as permitted through the functionality of the Web Site and under these Terms of Service. You also hereby grant to Dagne Dover an unrestricted, worldwide, perpetual, irrevocable, fully paid-up, royalty-free, fully sublicensable right to use your name, nickname, user name, biographical information, vocal recordings of you, and/or any illustrations, photographic or videographic clips, portraits, likenesses or pictures of you or any other indicia of your right of publicity rights (collectively "Your Personal Content") as contained in your User Submission(s), in composite or distorted form or as otherwise incorporated into other creative works of authorship, in any media, format or technology, whether now known or hereafter discovered, and in any manner including, but not limited to, all promotional, advertising, marketing, merchandising, publicity, and commercial uses and ancillary uses thereof, without any further notice or payment to or permission needed from you (except where prohibited by law).

You also agree to waive any applicable moral rights as contained in the User Submissions for any of the proposed uses described above. Without limiting the foregoing, submission of a User Submission constitutes your agreement that Dagne Dover is permitted to display the User Submission online for public viewing and/or comment (whether on Dagne Dover’s Website or on third party web pages), to incorporate the User Submission in online and offline advertising, marketing, promotional, and/or other commercial materials, and to reproduce, adapt, and distribution the User Submission in all media, whether now known or later developed. However, Dagne Dover will have no obligation to post or use any User Submission(s). 

By submitting a User Submission, you agree to release, hold harmless and indemnify on behalf of yourself and your successors, assigns and representatives, Dagne Dover and each of its respective officers, directors, and employees from and against any and all claims, suits, actions, demands, liabilities and damages of any kind whatsoever arising out of or in connection with the use of such User Submission, including, without limitation, any and all claims for copyright infringement, invasion of privacy, violation of the right of publicity or of moral rights, and/or defamation. Without limiting the foregoing, in no event will you be entitled to, and you waive any right to, enjoin, restrain, or interfere with use of the User Submission or Your Personal Content embodied in such Submission or the exploitation of any of Dagne Dover's rights as noted above.

You understand that Dagne Dover is relying upon your representations, grants of rights, waivers, and releases in permitting you to submit a User Submission. You acknowledge that you may not terminate or rescind the grants of rights and licenses and/or the releases contained in these Terms of Service.

Dagne Dover does not endorse any User Submission, or any opinion, recommendation, or advice expressed therein, and expressly disclaims any and all liability in connection with User Submissions. Dagne Dover reserves the right to remove any User Submissions without prior notice (or to refuse to publish any User Submission) for any reason, and to terminate or refuse a User's access to its Website for any reason.

Intellectual Property Rights

The Website and its entire contents, features, and functionality (including, but not limited to, all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Dagne Dover, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other applicable intellectual property or proprietary rights laws.

The Dagne Dover name, the Dagne Dover Emblem, and all related names, logos, product and service names, designs, and slogans are trademarks of Dagne Dover or its affiliates or licensors. You must not use such marks without the prior written permission of Dagne Dover. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

Dagne Dover is a provider of an interactive computer service for purposes of 47 U.S.C. section 230. As such, its liability for others' conduct and information is limited as described therein. Further, Dagne Dover is a service provider pursuant to the Digital Millennium Copyright Act. Pursuant to the Digital Millennium Copyright Act. If you are a copyright owner and believe that any content on Web Site infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act ("DMCA"). To provide Dagne Dover notice of an infringement, you must provide a written communication to Dagne Dover, DMCA Infringement Notification Dept., 584 Broadway, Suite 603, New York, NY 10012, or to dmca@dagnedover.com that sets forth the information specified by the DMCA (see copyright.gov/title17/92chap5.html#512). You may be liable for damages (including reasonable costs and attorneys' fees) if you materially misrepresent that an activity is infringing your copyright.

Dagne Dover Mobile Messaging Service Terms

The Dagne Dover mobile message service (the "Service") is operated by Dagne Dover. Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”) and our Privacy Policy. By opting in to or participating the Service, you accept and agree to these Mobile Terms, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. These Mobile Terms are limited to the Service and are not intended to modify our Terms of Service, Privacy Policy, or any other agreement that may govern the relationship between you and us in other contexts. In the event of a conflict between the terms of these Mobile Terms and the Terms of Service, these Mobile Terms shall govern with respect to the Service.

We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

You must have a wireless device of your own, capable of two- way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.

You may not use or engage with the Service if you are under 16 years of age. If you use or engage with the Service and are between the ages of 16 and 18 years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Service, you acknowledge and agree that you are not under the age of 16 years, are between the ages of 16 and 18 and have your parent’s or legal guardian’s permission to use or engage with the Service, or are of adult age in your jurisdiction. By using or engaging with the Service, you also acknowledge and agree that you are permitted by your jurisdiction’s applicable law to use and/or engage with the Service.

By consenting to participation in the Service, you agree to receive recurring SMS/text messages or prerecorded mobile marketing messages from and on behalf of Dagne Dover through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Messages may include checkout or incomplete job application reminders. Text messages may be sent using an automatic telephone dialing system (“ATDS” or “autodialer”) or other technology. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of our mobile messages are sent using an ATDS. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for the Service in order to make any purchases, and your consent is not a condition of any purchase with Dagne Dover. Your participation in the Service is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

If you do not wish to continue participating in the Service, you may opt-out at any time. Text the single keyword command STOP to 59247 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Dagne Dover mobile message programs (to the extent such programs are offered) and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to 59247 or email support@dagnedover.com. The service will include promotional recurring messages (incl. cart reminders) and transactional related messages (incomplete job applications)

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the Service with your new number.

The Service is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage, or other changes made by your wireless carrier. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of our control. Carriers are not liable for delayed or undelivered mobile messages.

We endeavor to comply with the Florida Telemarketing Act and the Florida Do Not Call Act as applicable to Florida residents. For purposes of compliance, you agree that we may assume that you are a Florida resident if, at the time of opt-in to the Service, (1) your shipping address, as provided is located in Florida or (2) the area code for the phone number used to opt-into the Service is a Florida area code. You agree that the requirements of the Florida Telemarketing Act and the Florida Do Not Call Act do not apply to you, and you shall not assert that you are a Florida resident, if you do not meet either of these criteria or, in the alternative, do not affirmatively advise us in writing that you are a Florida resident by sending written notice to us. Insofar as you are a Florida resident, you agree that mobile messages sent by us in direct response to mobile messages or requests from you (including but are not limited to response to keywords, opt-in, help or stop requests and shipping notifications) shall not constitute a “telephonic sales call” or “commercial telephone solicitation phone call” for purposes of Florida Statutes Section 501 (including but not limited to sections 501.059 and 501.616), to the extent the law is otherwise relevant and applicable.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Dispute Resolution. In the event that there is a dispute, claim, or controversy between you and us, or any other third-party service provider acting on our behalf to transmit the mobile messages within the scope of the Service, arising out of or relating to federal or state statutory claims, common law claims, these Mobile Terms, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of these Mobile Terms to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in New York, NY before one arbitrator.

The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the State of New York, without regard to its conflict of laws rules. Within ten (10) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator with at least five years’ experience in that capacity and who has knowledge of and experience with the subject matter of the dispute. If the parties do not agree on an arbitrator within ten (10) calendar days, a party may petition the AAA to appoint an arbitrator, who must satisfy the same experience requirement. In the event of a dispute, the arbitrator shall decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act (“FAA”). The parties also agree that the AAA’s rules governing Emergency Measures of Protection shall apply in lieu of seeking emergency injunctive relief from a court. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration; however, the arbitrator shall have the power to order one party to pay all or any portion of such fees as part of a well-reasoned decision. The parties agree that the arbitrator shall have the authority to award attorneys’ fees only to the extent expressly authorized by statute or contract. The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration.

THE PARTIES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY VIA ARBITRATION AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ARBITRATION PROCEEDING.

Further, unless both parties agree otherwise in a signed writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.

Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. If any term or provision of this section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in the Service.

You warrant and represent to us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in these Mobile Terms or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of these Mobile Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Mobile Terms will otherwise remain in full force and effect and enforceable. Any new features, changes, updates, or improvements of the Program shall be subject to these Mobile Terms unless explicitly stated otherwise in writing. We reserve the right to change these Mobile Terms from time to time. Any updates to these Mobile Terms shall be communicated to you. You acknowledge your responsibility to review these Mobile Terms from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept these Mobile Terms, as modified.

Warranty Disclaimer and Limitation of Liability

YOU AGREE THAT YOUR USE OF THE WEBSITE SHALL BE AT YOUR SOLE RISK, AND THAT THE WEB SITE AND ALL CONTENT INCLUDED THEREIN, AND PRODUCTS PURCHASED THEREBY, ARE PROVIDED TO YOU “AS IS.” TO THE FULLEST EXTENT PERMITTED BY LAW, DAGNE DOVER PARTIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE WEBSITE, YOUR USE THEREOF AND THE PRODUCTS PURCHASED THEREBY. DAGNE DOVER MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE WEB SITE’S CONTENT OR ANY CONTENT ACCESSIBLE VIA THE WEBSITE OR PRODUCTS PURCHASED THEREBY AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF THE WEB SITE OR PRODUCTS PURCHASED THEREBY, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF DAGNE DOVER’S SECURE SERVERS AND/OR ANY AND ALL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEB SITE, AND/OR (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH THE WEB SITE BY ANY THIRD PARTY.

IN NO EVENT SHALL DAGNE DOVER BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR OTHER LEGAL THEORY (I) FOR ANY LOST PROFITS OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, SUBSTITUTE GOODS OR SERVICES (HOWEVER ARISING) OR (II) FOR ANY DIRECT DAMAGES IN EXCESS OF (IN THE AGGREGATE) $100. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.

Miscellaneous

You agree that the Web Site shall be deemed a passive service based solely based in New York and shall not give rise to personal jurisdiction over Dagne Dover, either specific or general, in jurisdictions other than New York, except as provided in the Privacy Policy. These Terms of Service shall be governed by the internal laws of the State of New York, without regard to its conflict of laws principles, except as provided in the Privacy Policy. Any claim or dispute between you and Dagne Dover that arises in whole or in part from the Web Site shall be subject to the exclusive jurisdiction of the federal and State courts located in New York, New York. These Terms of Service, together with the Privacy Policy and any other legal notices published by Dagne Dover on the Web Site, constitute the entire agreement between you and Dagne Dover concerning the Web Site. If any provision of these Terms of Service is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Service, which shall remain in full force and effect. No waiver of any term of this these Terms of Service shall be deemed a further or continuing waiver of such term or any other term, and Dagne Dover's failure to assert any right or provision under these Terms of Service shall not constitute a waiver of such right or provision.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NO CLAIM UNDER THESE TERMS OF SERVICE SHALL BE JOINED TO ANY OTHER CLAIM, INCLUDING ANY CLAIM INVOLVING ANY OTHER CURRENT OR FORMER USER OF THE WEB SITE, AND NO CLASS ACTION PROCEEDINGS SHALL BE PERMITTED. IN NO EVENT SHALL ANY CLAIM, ACTION OR PROCEEDING BY YOU BE INSTITUTED MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION AROSE.

Most communications between Dagne Dover and you will be sent and received electronically. You agree that all agreements, notices, disclosures, and other electronic communication exchanged between you and Dagne Dover shall satisfy any legal requirements that such communications be in writing.

Return Policy

Except with respect to final sale items or as otherwise described in this policy, you have 30 days from the date of the shipping confirmation for the corresponding product to return new, unused products for a refund. We are only able to issue refunds for Dagne Dover products purchased directly from our Website. If you purchased from another retailer, please contact that retailer directly for information on their return policy. Keep in mind that retail purchases may still be eligible for replacement or exchange in accordance with our Warranty Policies.

All US returns are subject to a $10 handling fee, which includes the cost of your return shipping to us. To start a return or exchange, please log into your account to submit a request. If you haven't set up an account, you can click here to fill out the request form. All you need is your order number and either the shipping zip code, phone number, or email address used at the time of purchase. If you don’t know your order number, you can locate this on your packing slip under “PO Number” or in your order confirmation email.

Discounts and promotions cannot be applied to exchange orders.

When your return has been authorized, you will receive a return merchandise authorization and US customers will receive a prepaid return label. We do not provide shipping labels for returns on international orders. If you are returning or exchanging an order placed to an address outside of the US, you will be required to cover the cost of postage for returns and exchanges. You bear the risk of loss during shipment. We strongly recommend that you fully insure your return shipment against loss and damage and that you use a carrier that can provide you with proof of delivery for your protection. No returns or exchanges will be accepted, and no refunds will be issued, without completing the above process to receive a return merchandise authorization.

If you are returning items from multiple orders, they must be shipped separately.

For exchanges or returns of products that are defective or were received damaged, please refer to the applicable Dagne Dover Warranty Policy related to your purchased product, available at: https://www.dagnedover.com/pages/warranty. In the event of any conflict or inconsistency between the terms of this Return Policy and our Warranty Policies, the Warranty Policies shall govern and control.

Items sent back to Dagne Dover without first requesting a return through the above process will not be accepted. Products marked as final sale items are not eligible for returns, exchanges, or refunds. Sales of gift cards are final sale and cannot be returned, exchanged, or refunded. If you have questions, contact Dagne Dover at support@dagnedover.com before making a final sale purchase.

Any return made on an order with a total value of $1,000 or more will be processed upon receipt and inspection at our return facility, not at the time of shipment or delivery. Dagne Dover reserves the right to inspect all items returned in connection with this policy, regardless of order value.

In the event Dagne Dover suspects fraud in its reasonable discretion in connection with your return or returns you have previously initiated with Dagne Dover (“Return Fraud”), Dagne Dover reserves the right to take any and all available remedies at law or in equity, including those described in this policy. If you have initiated one or more returns and Dagne Dover reasonably believes you have previously engaged in Return Fraud, Dagne Dover reserves the right to refuse any return request and return any items sent to us without refund on such items unless and until you have resolved the prior Return Fraud incident(s) in the manner reasonably instructed by Dagne Dover. Such instructions can include, but are not limited to, return of items related to such Return Fraud incident(s), remit to Dagne Dover amounts previously refunded in connection with such Return Fraud incident(s), or, if any amounts owed to you exceed the amounts of items reasonably determined by Dagne Dover to be related to unresolved Return Fraud incidents, to set off such amounts owed to Dagne Dover from such amounts owed to you. Dagne Dover reserves the right to permanently refuse to sell products through the Website to anyone who has engaged in Return Fraud or otherwise violates these Terms of Service.

Contact Information

18th and Walnut LLC
DBA: Dagne Dover 
584 Broadway, Suite 603
New York, NY 10012

Dagne Dover is committed to making our website content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call our Customer Service team at 1-646-934-6528, or email our team at support@dagnedover.com, include “Disabled Access” in the subject line, and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies.

When you submit a photograph in connection with Dagne Dover’s customer loyalty program, you retain your rights to your photograph. However, by submitting a photograph, you grant Dagne Dover (and those authorized by Dagne Dover) a royalty-free, worldwide, perpetual , non-exclusive, transferrable, and sublicensable license to publicly display, distribute, reproduce, and create derivative works of the submitted photograph, in whole or in part, in any media now in existence or later developed, for any purpose, including but not limited to, advertising and promotion of Dagne Dover, its website, social media pages, and commercial products. You also agree to irrevocably waive all right of integrity and any other rights to the photograph under Section 106A of the Copyright Act, commonly known as “moral rights,” and, to the extent this waiver is not permitted by applicable law, you agree not to enforce any such moral rights against Dagne Dover or any individual or entity it authorizes to receive copies of the photograph. Any photograph reproduced will include a credit to you and/or your social media username as feasible. Photographs distributed by Dagne Dover on social media may also grant the respective social media platform a license to use the photographs, as described in further detail in each platform’s respective terms of service.

You also grant us the right to use your name, image, likeness, biographical information (if provided), social media username (if provided), and any other information about you that you provide in connection with your submission of a photograph or the creation and maintenance of your customer loyalty account in connection with the photograph and any derivative works created of the photograph for any purpose, including but not limited to, advertising and promotion of Dagne Dover, its website, social media pages, and commercial products.

By submitting a photograph, you represent and warrant that you are at least eighteen (18) years of age and have the full right, power, and authority to enter into this agreement and grant the above license and rights. If the photograph incorporates any person other than yourself, you represent and warrant that you have obtained the permission of each represented person to submit the photograph and to grant the license, rights, and waivers described above on their behalf. You further represent and warrant to Dagne Dover that I will provide only true and correct statements and other information in connection with my submission (including but not limited to the fact that the Dagne Dover products depicted are my own and any opinions expressed about such Dagne Dover products are current, accurate, and truthful and made of your own free will), and that Dagne Dover and its licensee’s use of the photograph and the rights and licenses you grant do not, and will not, violate any intellectual property right (including, without limitation, copyright, trademark, right to privacy, or right of publicity) of, or conflict with or violate any contract with or commitment made to any person or entity and that no consent or authorization from, or any payment to, any third party is required in connection with the submitted photograph. You further agree to defend, indemnify, and hold harmless Dagne Dover and its licensees from and against all claims by third parties resulting from your breach or alleged breach of this agreement or any of these representations and warranties.

Dagne Dover will not be required to pay any additional consideration, royalty, payment, or other compensation or to seek any additional approval from you in connection with the license and rights granted or permitted uses described above.