Frequently Asked Questions
Returns and Exchanges
Shipping
Product
- How do I set the lock on my Aluminum Edition suitcase?
- How do I set the lock on my Classic or Flex suitcase?
- Which Carry-On fits in the airline's overhead storage?
- Which suitcases can be stored within each other?
- I see that some of your luggage includes a battery. What devices can I charge?
- Can I fly with the battery?
- My battery no longer works. Can I recycle it?
- What happened to the dust bag?
- What happened to the dust bag, wall plug, and international adapter kit?
- Is there leather on Away suitcases?
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Care
Personalization
Gift Cards
Payments
Referral Program
Corporate Gifting
- Can I place a corporate order?
- Do you offer bulk discounts?
- Is there a product minimum for placing a corporate gifting order?
- Can you add my company logo to your product?
- What are my shipping options for a corporate order?
- Can you include gift notes?
- What's your return and exchange policy for a corporate order?
- Do you provide samples?
