Original Musk Eau de Toilette Spray, 1.7-oz.
$42.50 with code: FRIEND$50.00
Enter your to see delivery availability.
Product Details
Web ID: 384770414 days ago
Received Free ProductNo
not the same anymore
this has been my signature scent for the past 10 years....I bound to this perfume and it became part of my identity, a few years back you changed the formula, I have tried to stick to it for years, trying to fool myself into believing it was just my impression but I cant ignore it anymore. I see other reviews and I know now you actually modified the formula. I cannot express how devastating it is to accept this and how frustrated I am about it. super disappointing. I also cant seem to find a replacement for this so I am literally at a dead point hehehe
Customer review from kiehls.com
Response from kiehls.com
Consumer Care Center9 days ago
Hi there! Thank you for reaching out about our Musk Eau de Toilette Spray. We understand your deep connection to this fragrance and how upsetting it is when a signature scent changes. We truly appreciate your loyalty over the past ten years. Reformulations are sometimes necessary due to ingredient availability or evolving regulations, but we understand they can be disappointing. We value your feedback and will share it with our product development team.
17 days ago
Received Free ProductNo
Musk Eau de Toilette Spray
The first day wore it I was stopped three times to ask what I was wearing. I love this musk scent.
Customer review from kiehls.com
24 days ago
from The Bronx
My favorite
[This review was collected as part of a promotion.] Love this musk oil for every day . It’s a unforgettable
Recommends this product
Customer review from kiehls.com
25 days ago
Received Free ProductNo
Formula changed
The scent is markedly different. It doesn't smell like the same perfume that I used to purchase. Very disappointing as this was my signature scent and have loved it for years. I have a bottle of the musk oil and the scent different between this perfume and the musk oil is stark. Kiehl's - Please bring back the original scent for the perfume. Or help us understand what changed. Thank you.
Customer review from kiehls.com
Response from kiehls.com
Consumer Care Center19 days ago
Thank you for reaching out! We're sorry you're disappointed with the scent change in our Musk Eau de Toilette Spray, especially as it's been your signature scent. Fragrance formulas can evolve due to ingredient availability or regulations, but we appreciate your feedback and will share it with our product development team. We value your loyalty and strive for consistent product quality.
1 month ago
Perfect for any occasion, especially night outings
[This review was collected as part of a promotion.] Smells great! Lasts a few hours, sometimes till the next morning (softly). It is an eau de toilette, so understandably lighter than parfums etc. Smells so lovely and makes me wish I'd tried the oil before it was discontinued :(
Customer review from kiehls.com
1 month ago
Received Free ProductNo
Musk Toilette Spray
I've worn Kiehl's musk oil for years. This product is not the same. Should have paid more attention to the reviews prior to purchasing. Why can't I order Kiehl's musk oil on line? Now that is a great product 👌
Customer review from kiehls.com
Response from kiehls.com
Consumer Care Center1 month ago
Hi there. Thank you for reaching out regarding the Musk Eau de Toilette Spray! We can imagine how frustration it is when a product does not meet up to your expectation. We have documented your experience and we are passing along your feedback to our team.
1 month ago
Received Free ProductNo
Not the same formula
I have been using this musk oil for years and I have noticed this is not the same formula. When I wore this in the past, everyone could smell it on me, I could smell it on myself as well and I would get so many compliments. The scent lasted all day long, not anymore. It is a waste of money to continue to purchase it. You took an excellent product and messed it up. I do not recommend this product unless you bring the original formula.
Customer review from kiehls.com
Response from kiehls.com
Consumer Care Center1 month ago
Hi, We understand your frustration with the Musk Eau de Toilette Spray. It's definitely disappointing when a product doesn't perform as expected, especially one you've used and loved for years. While there hasn't been any changes announced regarding the product itself, we encourage you to contact us (M-F 10am-7pm EST Call 1-800-543-4572). Your feedback is valuable, and sharing it directly with us can help in addressing any potential issues.
2 months ago
Cologne review
Good, funny smell at first/sweating makes it smell good
Helpful?