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Make sure that your favourite items remain long-loved pieces for years to come; read our 

For information relating to environmental qualities or characteristics of this product, you can find

Product sheet relating to environmental qualities or characteristics

We are really pleased to offer you a great range of fashion with a wide selection of cosmetics. However, a few of our cosmetics contain flammable substances and therefore have delivery restrictions. Eg. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use. It's only if you wish to return or exchange items containing flammable substances that you need to be aware that there are special transportation requirements.

Delivery

Please read our [frequently asked questions](/en-eu/customer-service/faq/).

Questions?

We hope that you are satisfied with everything you order from us. If something is not right, you have 30 days to return the items to us.

We will refund the purchase price via the payment method you selected within 14 days after we receive your return. We kindly ask that the items be returned clean, unworn, and with all labels attached.

Please note that items purchased online cannot be returned or exchanged in our stores.

We hope that you are satisfied with everything you order from us. If something is not right, you have 30 days to return the items to us.

We will refund the purchase price via the payment method you selected within 14 days after we receive your return. We kindly ask that the items be returned clean, unworn, and with all labels attached.
Please note that items purchased online cannot be returned or exchanged in our stores.

Please refer to our [returns page](/en-gb/customer-service/returns) for more information.

Returns

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This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

It's just as easy to return a nail polish as it is to return a pair of jeans.

The easiest way to return any beauty product classified as dangerous goods is to use the original parcel because it already has the LQ.

Dangerous goods label (pictured below). Just make sure to fill the box with paper or filler so the product will stay in place.

Elevated by exquisite materials, this tote is a demonstration of the COS codes of considered craftsmanship. It's crafted from premium raffia in a rich espresso tone and meticulously woven by hand in a process that takes over a week to complete. It has a pair of slender shoulder straps and a zipped leather pocket inside for valuables.&nbsp;COS supports responsible manufacturing via the Leather Working Group&nbsp;&nbsp;Shell: 100% Raffia. Detailing: 100% Leather. Excluding trims&nbsp;Height: 36cm, Width: 50cm, Depth: 20cm

Elevated by exquisite materials, this tote is a demonstration of the COS codes of considered craftsmanship. It's crafted from premium raffia in a rich espresso tone and meticulously woven by hand in a process that takes over a week to complete. It has a pair of slender shoulder straps and a zipped leather pocket inside for valuables.&nbsp;<ul><li>COS supports responsible manufacturing via the Leather Working Group&nbsp;</li></ul>&nbsp;Shell: 100% Raffia. Detailing: 100% Leather. Excluding trims&nbsp;Height: 36cm, Width: 50cm, Depth: 20cm

NOSIZE

OVERSIZED HAND-WOVEN TOTE BAG - RAFFIA

Elevated by exquisite materials, this tote is a demonstration of the COS codes of considered craftsmanship. It's crafted from premium raffia in a rich espresso tone and meticulously woven by hand in a process that takes over a week to complete. It has a pair of slender shoulder straps and a zipped leather pocket inside for valuables.&nbsp;<ul><li>COS supports responsible manufacturing via the Leather Working Group&nbsp;</li></ul>&nbsp;Shell: 100% Raffia. Detailing: 100% Leather. Excluding trims&nbsp;Height: 36cm, Width: 50cm, Depth: 20cm

Brown

Product contains at least 99.58% recycled materials

Generic no size guide message

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Flag that enables Digital Order Return feature
- Link Button on My Account Order History
- Order Return Block on different pages

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Determine whether the member identification feature should be enabled or not on Austria market.

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As of today (2024-07-19) these are:
BE, CY, GR, HR, LU, PT

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As of today (2024-07-12) these are: 
CH, ES, FR, GB, IE, IT, NO, PL, SE

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