FoodSaver Premier Vacuum Sealer: Dry/Moist/Marinate Modes, Roll Storage, Cutter Bar, Bags & Roll Kit, Black, Plastic

A: Hello, Thanks for reaching out to us. We will be more than happy to answer your question! Our FoodSaver VS3120 comes with a removable drip tray. Thank you and please stay safe! Mateusz from FoodSaver Care

A: Yes, it does have a removable drip tray.

A: Hello If you are looking for more heavy duty type of a Vacuum Sealer we would recommend FoodSaver® FM5200 2-in-1 Automatic Vacuum Sealer Machine with Express Bag Maker. If you have anymore questions or concerns please contact us directly via our official FoodSaver "Contact Us" website or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time. Thank you and please stay safe! FoodSaver Consumer Care

A: Hello! We are very sorry to hear that! Please kindly make sure that the gaskets are not damaged and clean, also, if you are processing a moist food, make sure to pre-freeze it. Should you require any further assistance, please kindly reach out to us directly via our official "Contact Us" page. Thank you! FoodSaver Consumer Care

A: Hello, Thank you for reaching out to us at FoodSaver® . Yes, this model is designed to seal mason jars.If you have any other question, please contact us through email, phone or the contact form available on our website. Thank you and please stay safe! FoodSaver Team

A: Hello! Thank you for reaching out to us. The FoodSaver VS3120 does not have a pulse mode. We apologize for any inconvenience this may cause. If you have any other questions. please reach out to us directly via our official FoodSaver website's "Contact us" page or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time. We are happy to help! Thank you and please stay safe! FoodSaver Consumer Care

A: Hello! Thanks for reaching out to us! We will be more than happy to answer your question! No, the FoodSaver VS3120 does not require any prior charge to work. If you are concerned that no light are coming up on your unit when it is plugged in, then turn the Latch on the side of it to the "Operate" position and the unit should light up. If the unit does not turn on after putting the latch in the right position or if you have any more questions or issues, please reach out to us directly via our official FoodSaver "Contact Us" website or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time. Thank you and please stay safe! FoodSaver Consumer Care

A: Hello, Thanks for reaching out to us. We will be more than happy to answer your question! The FoodSaver bags and rolls are simmer-safe for sous vide cooking. Simmering is a food preparation technique in which foods are cooked in hot liquids kept just below the boiling point of water (which is 100 °C or 212 °F). Our bags and rolls can also be put in the microwave. You can heat cooked foods, such as leftovers, in a FoodSaver® bag. The bags should never be used to cook raw foods. When microwaving, cut open a corner of the bag before putting it in the microwave so steam can escape. Avoid microwaving foods containing a lot of oil, as oil will get hot very quickly and could cause the sides of the bag to stick together. We hope this information proves helpful, and if you have any more questions, do not hesitate to contact us directly via our official FoodSaver "Contact Us" website or through LiveChat. We’re available Monday–Friday, 9 a.m.–5 p.m. Eastern Time. Thank you! FoodSaver Consumer Care

A: Hello, this is from FoodSaver Thanks for reaching out to us. The model number of FoodSaver Premier Vacuum Sealer with Dry/Moist/Marinate Modes, Roll Storage is vs3182 I hope this information is helpful. Thank you and please stay safe! FoodSaver® Consumer Care

A: Hello, thank you for reaching out to us at FoodSaver® . We will be more than happy to answer your question! You can't vacuum seal a soup while it's still a liquid. The way you get around all this is to freeze the soup first and then vacuum seal it. Put the soup or stew in a container and put it in the freezer .Once that soup is frozen, take it out of the freezer and move it into a vacuum seal bag. With a solid substance, you'll be able to tightly vacuum seal that soup without flooding your drip tray. It's the easiest way to save tasty stew for a rainy day or even some fresh veggies you've diced. Hope this information helps. Should you have any inquiries or further questions, please let us know by sending an email through our FoodSaver® website or you may call us at our toll-free number 1-877-777-8042. For your convenience, we are available from 8:00 am to 5:00 pm Monday - Friday, EST

A: Thank you for contacting us. We are sorry to hear about the issue you are experiencing with your unit. This is not the experience we would like you to have. We at FoodSaver have high expectations for our products and would like to hear more about your experience. Please don't hesitate to send us a message by clicking the link provided below. Our product specialists will be more than happy to help you. https://www.foodsaver.com/support/contact-u Thank you and please stay safe! Patrycja from FoodSaver Care